Welcome to the Columbia Insurance Group Claims Services web site. Our claims philosophy is the prompt receipt, adjustment, and settlement of all covered claims. Our goal is to respond quickly to your needs and to handle your claim in a prompt and hassle-free manner.

Once reported, a claims representative will contact you to explain the claims process, what is expected of you, and what you can expect from the claims representative. At this time, the claims representative will secure any additional information that may be needed and will work with you until your claim is concluded.

Our dedicated staff of trained professionals understands that having a loss is a stressful situation. We are committed to settling your claim promptly and accurately so your life can get back to normal as soon as possible.

We welcome your comments on our service and ask that you share your needs and expectations with us. Your opinion really does count!

If you have any questions, or would like more information, contact our Claims Services Group at  claimsreviews@colinsgrp.com, or contact your local agent. Our Agent Finder utility will help you to find an agent in your neighborhood, if you do not already have one.
 
"Just a note to let you know how TOTALLY impressed I was by your claim department. I had a window break out on my way to work, called my agent, received your glass number, and by NOON the window was replaced, the glass vacuumed up, and all that right on the spot."
     - LuAnn, Missouri

"Your company adjuster was a real blessing to my wife and me at our time of loss.  He was so nice and assisted us in every way to get us back on our feet and the store operating, quickly and fairly."
     - Frank, Nebraska

"After all the negative things we have heard about insurance companies when you have a claim against them - we want you to know we appreciate your attention to our claim and the way it was carried through. Though we're still not back to "normal" it is coming about and your company gets an A+ from us."
     - Junior and Deloris, Kansas