Our Atlanta office is working shortened hours. Click here for more details.
Policyholders affected by Hurricane Harvey - Click here
Illinois Policyholders Affected by Recent Severe Weather - Click here
We are working closely with our agency partners to help those affected by the recent severe weather in Christian County. Additionally, the Illinois Department of Insurance has issued guidelines governing the treatment of all consumers affected by this disaster, and we are implementing those and other measures to assist our policyholders in this difficult time.

Our policyholders may contact us with any questions or concerns at 1-800-877-3579 as our staff is ready to help! The Department of Insurance is also available to assist with any complaints regarding disaster-related disputes or issues by calling their toll-free complaint hotline at 1-866-445-5364 or by filing a complaint online at https://mc.insurance.illinois.gov/messagecenter.nsf.
We are experiencing temporary website issues this morning. Please revisit our website in 30 minutes to login to your agency or policyholder portal.
Our website will be down from Friday evening to Saturday evening. We appreciate your patience!
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Claims

To reach our Claims Department by phone, please call 800-877-3579 Ext. 1860. All claims can be stressful and unexpected, but we insure piece of mind. With a 98% claims satisfaction rate, our experienced and knowledgeable staff of professional adjusters knows the right way to help you get back to normal. Our claims representatives will explain what you can expect throughout the claims process. After we have received the report of your claim, our philosophy is to promptly contact, investigate, adjust and settle your claim. Our primary goal is to respond quickly to your needs, answer any questions you may have about the claims process, and to handle your claim in a hassle-free manner keeping you informed of the progression of the claim. Our ultimate goal is to handle your claim quickly and fairly and to your satisfaction. Want to know more about us and our claims philosophy? We invite you to take two minutes and watch Claims & Customer Service (Part 1) or our Claims & Customer Service (Part 2) video. If you have questions or would like more information, please contact our Claims Services Group, or contact your local independent agent. We welcome your comments on our service and ask that you share your needs and expectations with us. Your opinion really does count!