To reach our Claims Department by phone, please call 800-877-3579 Ext. 1860.
All claims can be stressful and unexpected. With Columbia Insurance Group, we insure piece of mind. With a 98% claims satisfaction rate, our experienced and knowledgeable staff of professional adjusters knows the right way to help you get back to normal. Our claims representatives will explain what you can expect throughout the claims process. After we have received the report of your claim, our philosophy is to promptly contact, investigate, adjust and settle your claim. Our primary goal is to respond quickly to your needs, answer any questions you may have about the claims process, and to handle your claim in a hassle-free manner keeping you informed of the progression of the claim. Our ultimate goal is to handle your claim quickly and fairly and to your satisfaction.
Want to know more about us and our claims philosophy? We invite you to take two minutes and watch Claims & Customer Service (Part 1) or our Claims & Customer Service (Part 2) video.
If you have questions or would like more information, please contact our Claims Services Group, or contact your local independent agent. We welcome your comments on our service and ask that you share your needs and expectations with us. Your opinion really does count!