Our Atlanta office is working shortened hours. Click here for more details.
Policyholders affected by Hurricane Harvey - Click here
Illinois Policyholders Affected by Recent Severe Weather - Click here
We are working closely with our agency partners to help those affected by the recent severe weather in Christian County. Additionally, the Illinois Department of Insurance has issued guidelines governing the treatment of all consumers affected by this disaster, and we are implementing those and other measures to assist our policyholders in this difficult time.

Our policyholders may contact us with any questions or concerns at 1-800-877-3579 as our staff is ready to help! The Department of Insurance is also available to assist with any complaints regarding disaster-related disputes or issues by calling their toll-free complaint hotline at 1-866-445-5364 or by filing a complaint online at https://mc.insurance.illinois.gov/messagecenter.nsf.
We are experiencing temporary website issues. Please revisit our website in 30 minutes to login to your agency or policyholder portal.
Our website will be down from Friday evening to Saturday evening. We appreciate your patience!
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Adjuster

An individual employed by a property/casualty insurer to evaluate losses and settle policyholder claims. These adjusters differ from public adjusters, who negotiate with insurers on behalf of policyholders, and receive a portion of a claims settlement. Independent adjusters are independent contractors who adjust claims for different insurance companies.

 
If you are a policyholder with Columbia Insurance Group, and you experience a loss, you will work with one of our experienced adjusters. We invite you to take two minutes to see a few of our adjusters featured in Claims & Customer Service (Part 1) and Claims & Customer Service (Part 2) videos.