About Columbia Insurance Group

About Columbia Insurance Group

We do insurance the right way. Guided by our history and our core values, we're striving to become the most valuable commercial insurer in our marketplace. We've built strong relationships with our agency partners, who work with us to give you exceptional, personalized service.

Our Purpose

It’s our mission to build enduring relationships with our customers by providing exceptional service and value. Our dedicated staff complete this mission by living out our core values. We're proud to be a company who cares. 

We Believe…
  • Our employees are our greatest asset.
  • Our customers should always be treated in the same manner that we would want to be treated.
  • The service we provide is critical to our policyholders and the well-being of society as a whole.
  • Innovation and continuous improvement are vital. 
  • Earning a profit is necessary and contributes to the financial security we provide our customers.
  • Honesty, fairness and integrity in life and in business are essential. 
  • In being responsible corporate citizens.
  • In having fun.
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building
people in building
construction
Chef in kitchen

We Maximize Value

Because we don’t have shareholders, we can better focus on the changing needs of our policyholders. Over our 130 year history, we’ve seen continued customer loyalty.

We Carefully Manage Expenses

Vigorous cost management has long been a hallmark of our company and a key advantage in the marketplace. These savings help keep our rates competitive.

Excellent Customer Satisfaction

Our claims satisfaction rate of 98% tells us we’re doing something right!

Recent News & Events

All News
Photo of a laptop keyboard with digital looking graphics overlayed on it. There is a lock over the center of the image.
Oct
15
Cybersecurity: How to Prepare Your Small Business Clients
The news headlines may change but often the message they convey does not. In today’s world threats like stolen data, ransomware, social engineering...
Two-tone, blue and blue-green graphic reading "Hurricane Milton Claims Information" with the Columbia logo.
Oct
09
Hurricane Milton Claims Information
Our thoughts and prayers are with those in the expected path of Hurricane Milton. The Columbia Insurance Group team is wishing all our agency partners...
A young, black woman with a small smile is wearing a phone headset, olive-colored blouse and gold earrings.
Oct
01
Tennessee Flood Recovery Info
Our thoughts and prayers are with those who have been impacted by the severe weather and flooding that occurred Sept. 26 - 27, 2024. Please know our...
All News